Agree Terms and Conditions
By placing an order on **itsdoll.com**, creating an account, or completing checkout, you confirm that you have read and agree to these Terms and Conditions, our 《Shipping Guide》, and our 《Return and Refund Policy》.
1. Products and age requirement
itsdoll.com sells silicone dolls and related accessories. Our products are intended for lawful adult use only. You confirm that you are at least 18 years old, or the legal age of majority in your location, whichever is higher.
You are responsible for safe and lawful use, storage and maintenance of products. You must not purchase, provide or use any product in connection with a minor or any unlawful activity.
2. Orders and payment
You shall provide accurate billing, shipping and contact information. An order is only accepted once payment is authorised and we confirm your order.
Prices, taxes, shipping fees, customs charges and available payment methods are displayed at checkout. Payment is processed by your selected payment provider such as PayPal.
We reserve the right to cancel orders for un‑verifiable payment, out‑of‑stock items, undeliverable shipping addresses, or reasonable suspicion of fraud or illegal activity. If we cancel an order after payment is received, we will refund to your original payment method where possible.
3. Shipping, returns, and refunds
Please review our **Shipping Guide** and **Return and Refund Policy** carefully before placing your order. These documents cover production timelines, estimated delivery times, customs & import fees, post‑delivery inspection, return eligibility, hygiene‑related restrictions and refund procedures.
By completing your purchase, you acknowledge you have read and accepted those policies. Cancellation and return options for custom, personalised, made‑to‑order, opened or used products may be limited, unless otherwise required by applicable law.
4. Custom orders and cancellations
Double‑check all specifications before submitting custom or made‑to‑order orders. Cancellations or modifications may no longer be allowed once production or preparation has begun.
Contact us promptly if you need to adjust your order. Do not assume your order is cancelled until we confirm it.
5. Product information and responsibility
Minor variations may exist between actual items and product photos in colour, size and finish. Please follow all instructions for care, cleaning, storage, assembly and usage.
We accept no liability for damage resulting from misuse, negligence, improper storage, unauthorised modification, normal wear and tear, or failure to follow product instructions.
6. Website use and liability
You may use this website solely for lawful purposes. You shall not disrupt site operation, attempt unauthorised access, submit false information or abuse payment systems.
To the fullest extent permitted by law, itsdoll.com shall not be liable for indirect or consequential losses arising from website or product use. Nothing herein shall override statutory consumer rights or liabilities which cannot be legally excluded.
7. Privacy and contact
Personal data is processed in accordance with our Privacy Policy.
For enquiries regarding orders, shipping, returns or these Terms:
**Email:** support@itsdoll.com