Are the photos and videos on your website real?

Yes. We understand that one of the biggest concerns when purchasing a high-value product online is whether the actual product will match the images.

Professional product photography is designed to highlight details, just like photography used for cars, fashion, and luxury products. Lighting, camera angles, and styling can naturally make products look slightly different compared with normal daily viewing conditions.

To provide a more transparent buying experience, we can provide real photos and videos of the actual product before shipping.

These photos and videos are taken without special effects, heavy editing, or promotional styling, allowing you to see the product as realistically as possible before making your final decision.

Our goal is simple: you should know exactly what you are purchasing before it arrives.

Do you provide real photos before shipping?

Yes.

Before shipping, we provide actual product photos for confirmation.

For custom and made-to-order products, we especially recommend reviewing the pre-shipping images carefully.

If you have specific concerns about details such as appearance, hairstyle, makeup, or body features, please communicate with our team before shipment.

We believe transparency before delivery is the best way to avoid misunderstandings afterward.

Is the product exactly the same as the pictures?

The product will match the selected model, but slight differences are normal.

Our dolls are produced using molds, so the basic body shape and dimensions remain consistent.

Minor variations may occur due to:

• Material flexibility
• Handmade finishing
• Lighting conditions
• Camera angles
• Different displays and monitors

These are normal characteristics of handcrafted realistic products.

Materials & Quality

What is the difference between silicone and TPE dolls?

Silicone and TPE are both popular materials used for realistic companion dolls, but they have different characteristics.

Silicone:

• More realistic skin texture
• Better resistance to oil absorption
• Easier surface maintenance
• More stable over long-term use
• Usually higher durability and price

Silicone provides a more refined and realistic experience, especially for customers who prioritize appearance, skin details, and long-term value.

TPE:

• Softer and more flexible feeling
• More elastic touch
• Lower production cost
• Usually more affordable

TPE can provide a very soft and lifelike feeling, making it a popular choice for customers looking for a balance between realism and budget.

The best choice depends on your priorities: realism, softness, durability, and budget.

Do silicone dolls have an odor?

High-quality silicone itself has very little smell.

Like many newly manufactured products, there may occasionally be a mild factory scent when first opened. This normally disappears after ventilation.

Strong chemical odors are often related to poor-quality materials or excessive fragrance masking.

We recommend avoiding products made with unknown materials or without proper quality inspection.

Our products are manufactured with quality control standards and material testing certificates.

Will the doll become oily?

Material quality plays an important role.

Some lower-quality materials may release more oil over time, especially when exposed to unsuitable cleaning products or poor storage conditions.

To extend the lifespan of your doll:

• Use gentle cleaning products
• Avoid strong acids or strong alkaline cleaners
• Avoid harsh chemicals
• Keep the surface clean and dry
• Store properly when not in use

Using unsuitable chemicals may affect the material surface and shorten product lifespan.

How long can a silicone doll last?

With proper care, a high-quality silicone doll can last many years.

The lifespan depends mainly on:

• Frequency of use
• Cleaning methods
• Storage environment
• Handling habits

The material itself is durable, but like any realistic product, it is not indestructible.

Proper maintenance is the key factor in keeping the doll looking and feeling its best.

Does the hair use a wig or implanted hair?

Hair methods depend on the model.

Some dolls use high-quality wigs, while premium models may feature implanted hair.

Implanted hair provides a more natural appearance and reduces concerns about the wig moving during handling.

Please check each product description for specific hair details.

Size & Weight

How heavy are your dolls?

Most of our full-size dolls weigh approximately 20–40kg.

The majority are around the 30kg range.

Weight depends on:

• Height
• Body structure
• Material
• Internal frame design

Large realistic dolls naturally require more material, which increases weight.

Can one person move the doll?

This depends on your physical condition.

Many customers can move dolls independently, but larger models may require more effort.

For customers who prefer easier handling, a small flat moving cart can make transportation much easier and is an inexpensive practical solution.

Do you offer lightweight versions?

Yes.

Some models are available with lightweight options.

However, lightweight versions represent a smaller part of our collection because reducing weight requires changes to the internal structure.

Each customer should choose based on their priorities between realism, weight, and convenience.

Price & Value

Why are realistic dolls expensive?

A realistic companion doll is not a simple plastic product.

The price reflects:

• Material quality
• Mold development
• Skin texture details
• Internal skeleton structure
• Handmade finishing
• Quality control

Higher-quality materials and craftsmanship require more production time and cost.

What is the difference between a few hundred dollar doll and a several thousand dollar doll?

Price differences usually come from material, craftsmanship, and production quality.

Extremely cheap products can sometimes involve:

• Lower-grade materials
• Less realistic appearance
• Poorer finishing
• Images that do not accurately represent the actual product

Because these products are large and difficult to return, choosing purely based on the lowest price can create both financial loss and disappointment.

A realistic doll is a long-term purchase. Material safety, quality, and authenticity are important considerations.

Why are your prices lower compared with some other brands?

Our goal is to provide better value.

As a growing brand, we focus on competitive pricing while maintaining product quality.

By working directly with manufacturing partners and reducing unnecessary costs, we hope more customers can experience realistic products without paying excessive brand premiums.

Payment

What payment methods do you accept?

We currently accept PayPal as our payment platform.

PayPal is one of the world’s most widely used online payment services and provides secure payment processing.

Depending on your location, PayPal checkout may allow payment using major credit cards or debit cards without requiring a PayPal account.

Is PayPal safe for a large purchase?

We understand that a high-value purchase requires extra confidence.

PayPal provides encrypted payment processing and additional payment security features.

We also provide product confirmation photos before shipping and tracking information after shipment, helping customers stay informed throughout the process.

Shipping & Privacy

Is shipping discreet?

Yes.

Privacy is extremely important for our customers.

Orders are shipped in plain, unbranded packaging without product information displayed on the outside.

The package does not indicate the product type or brand name.

Will anyone know what is inside the package?

No.

The outside packaging is designed to protect customer privacy.

We understand that privacy is one of the most common concerns for customers purchasing personal products, and we treat every order confidentially.

Where do you ship from?

We currently have local inventory warehouses in the United States and Europe.

For available stock products, orders may be shipped from local warehouses for faster delivery.

For other regions or specific models, products may be shipped directly from our manufacturing partners.

Customers outside the US and Europe are welcome to contact us before ordering so we can confirm the best shipping option.

How long does delivery take?

Delivery time depends on product availability and shipping location.

Generally:

• US warehouse products: approximately 5–7 business days
• Made-to-order products: production time plus shipping time

Exact timing may vary due to holidays, customs procedures, and logistics conditions.

A tracking number will be provided after shipment.

Before Delivery Confirmation

Do you check the product before shipping?

Yes.

Before shipment, every product goes through inspection.

We provide real product photos before delivery confirmation so customers can review the actual condition before the package leaves our facility.

This helps reduce misunderstandings and ensures a smoother buying experience.

Returns & Warranty

Can I return the product after receiving it?

Due to the personal nature and hygiene considerations of these products, we generally cannot accept returns after the product has been used or opened.

If there is a manufacturing defect or shipping damage, please contact us immediately with photos and videos.

Our team will review the situation and provide assistance.

What should I do if the product arrives damaged?

Please:

1. Take photos of the package before opening if possible.
2. Record the unboxing process.
3. Take clear photos or videos showing the issue.
4. Contact us as soon as possible.

Keeping packaging materials is also recommended until the issue is resolved.

Care & Maintenance

How should I clean and maintain my doll?

For best results:

• Use gentle cleaning products
• Avoid strong chemicals
• Avoid extreme temperatures
• Keep the surface dry after cleaning
• Store in a suitable environment

Proper care helps maintain appearance and extends product lifespan.

What lubricant should I use?

Only use water-based lubricants.

Oil-based or unsuitable products may affect the material surface.

Always follow proper care instructions to protect the product.