Shipping Guide
Factory Photos & Videos Before Shipping
We believe in being open and real. That’s why every customer receives actual factory photos of their doll before shipping. This ensures you can confirm the quality and details, so you know exactly what you’re getting no secrets, no surprises.
Where Do We Ship?
Where We Ship
We currently ship to customers worldwide, including:
- United States
- Europe
- Asia
- Australia
- Canada
- South America (please contact us before ordering)
To provide the best shipping option, customers outside the United States and Europe are recommended to contact us before placing an order.
Our shipping locations:
🇺🇸 United States:
Orders are fulfilled through our U.S. warehouse when available.
🇪🇺 Europe:
Selected models are available from our European warehouse.
🌎 Other regions:
Orders are normally shipped directly from our China facility.
Shipping Carrier
For U.S. orders, we commonly use reliable carriers such as FedEx or other suitable delivery partners.
For international orders, the shipping carrier depends on the destination, available routes, customs requirements, and current logistics conditions.
We always choose the most suitable shipping method for your location.
Estimated Delivery Time
Delivery time depends on product availability and destination.
🇺🇸 United States
U.S. Warehouse Stock
Estimated delivery:
5–7 business days
after order confirmation.
Made-to-order / China shipment
Production:
About 7–14 business days
Shipping:
About 7–14 business days
Estimated total:
Approximately 3–4 weeks
🇪🇺 Europe
European warehouse stock:
5–10 business days
Made-to-order products:
Production:
7–14 business days
Shipping:
10–20 business days
Estimated total:
About 3–5 weeks
🌏 Asia
For countries including Japan, South Korea, Malaysia, Singapore, Thailand and others:
Production:
7–14 business days
Shipping:
7–15 business days
Estimated total:
About 3–4 weeks
🌎 Canada / Australia / South America
Production:
7–14 business days
Shipping:
10–20 business days
Estimated total:
About 3–5 weeks
Tracking Information
Once your order ships, we will send your tracking information by email.
International shipments may not show full tracking updates immediately after departure because different carriers handle different stages of transportation.
If you notice a delay in tracking updates, please don’t worry — this is common with international shipments.
⚠️ Disclaimer:
Delivery times are estimates, not guaranteed dates.
Shipping schedules may be affected by:
- Public holidays
- Severe weather
- Flight delays
- Customs inspections
- Changes in local import regulations
- Carrier operational changes
- Remote delivery locations
We always do our best to keep your order moving and will assist you if any unexpected delay occurs.
Important Notice (March 25, 2026):
Due to a recent increase in U.S. Customs inspection rates, all shipments to the United States may be subject to additional inspections. This may extend delivery times by at least 10 extra days. This notice is effective from March 25, 2026, and will remain valid until further notice. We will update this notice once inspection rates return to normal.
Guidelines for Shipping and Delivery Changes
Change Shipping Address:
Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first. A handling fee may apply for address changes after shipment.
Change Delivery Time/Hold On:
To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.
Communication:
Ensure that our email (support@itsdoll.com) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.
Shipping Restrictions
We currently only ship to the Contiguous United States (Lower 48 states). We DO NOT ship to the following locations:
* Non-contiguous states: Alaska (AK), Hawaii (HI).
* Offshore territories: Puerto Rico (PR), Guam (GU), Virgin Islands (VI), etc.
* Military Addresses: APO, FPO, and DPO addresses (Armed Forces Pacific, etc.).
Orders placed with shipping addresses to these locations will be automatically cancelled and refunded.
Additional Info
In-stock orders are typically shipped within 48 hours. For custom-made dolls, please refer to the production time above (3 weeks).
Delivery estimates vary depending on location and product type
For custom orders, we’ll keep you updated if production takes longer than expected
⚠️Please note: Clothing and accessories shown in love doll product photos are not included.