nternational shipping involves customs procedures that vary by country and region. Customers are responsible for understanding their local import regulations before placing an order.

Countries and Regions With Import Restrictions

Due to local laws, customs policies, or carrier limitations, we may not be able to ship to certain countries or regions where successful delivery cannot be reasonably guaranteed.

We reserve the right to refuse shipment to destinations with significant legal or customs risks.

Adult-Proportioned Products Only

Our products are designed as adult-proportioned dolls.

We do not manufacture or sell dolls designed to resemble minors or child-like figures.

Customers are responsible for ensuring that the product complies with their local laws and regulations before ordering.

Customs Clearance Responsibility

Customers are responsible for:

• Checking local import requirements before purchase
• Providing accurate shipping information
• Providing any required customs documents or information
• Paying applicable import duties, taxes, brokerage fees, or local charges

If a shipment is delayed, held, returned, abandoned, or otherwise affected because the customer does not complete required customs procedures, provide requested information, or pay applicable charges, any resulting costs may be the customer’s responsibility.

These costs may include:

• Return shipping fees
• Storage fees
• Customs handling fees
• Additional transportation charges

Some models include advanced electronic features designed to provide enhanced interaction and experience.

Electronic components may include motors, sensors, heating systems, control boards, and other precision parts.

Like all electronic products, these components require proper operation and reasonable care.

Important Notes About Electronic Functions

• Electronic features should be used according to the provided instructions.
• Excessive force, improper operation, or incorrect use may damage internal components.
• Because electronic systems are integrated into the doll body structure, some internal parts may not be easily accessible for repair or replacement.

Due to the realistic design and appearance requirements of the doll, internal access points are intentionally limited. Unlike ordinary electronic products with easily removable panels, some internal components may require complex procedures to access.

Heating Function

Heating functions can improve the realistic experience. However, prolonged or unattended heating may accelerate material aging or cause damage.

Please follow recommended operating instructions:

• Do not leave heating functions running unattended.
• Do not use excessive temperature settings.
• Allow sufficient cooling time after use.
• Avoid repeated long-duration heating cycles.

If an internal heating element fails, replacement may not always be technically practical because the heating system is integrated inside the body structure.

Limited Electronic Component Support

Electronic components are covered by limited support for 90 days after delivery.

If an electronic component experiences a confirmed functional issue during this period:

• Customers may be required to provide photos or videos for evaluation.
• Where technically possible, replacement parts or troubleshooting assistance may be provided.
• If repair is impractical, we may provide alternative solutions depending on the specific situation.

Please note that electronic failures caused by misuse, excessive force, unauthorized modification, or improper installation are not covered.

TPE and silicone materials are designed to provide a realistic skin-like appearance and touch. However, they are flexible materials and should be handled with reasonable care.

Avoid:

• Dragging the doll across rough surfaces
• Contact with sharp objects
• Excessive bending or unnatural poses
• Excessive pulling on arms, legs, fingers, or other body parts
• Contact with sharp jewelry, rings, watches, metal accessories, or hard decorations
• Rough surfaces such as unfinished wood, sharp furniture edges, or abrasive materials
• Pet claws or other sharp objects

When dressing the doll, please be careful with:

• Metal buttons
• Zippers
• Pins
• Hard decorations
• Sharp accessories

These items may scratch or damage the surface material.

Like any high-detail flexible product, the doll should be handled with care to maintain its appearance and durability.

Proper cleaning and storage are important for maintaining the appearance and lifespan of TPE and silicone materials.

Avoid Direct Contact With:

• Alcohol or alcohol-based cleaners
• Acetone or nail polish remover
• Strong solvents
• Bleach or chlorine-based cleaners
• Strong acids or alkaline cleaners
• Unknown chemical products
• Incompatible oils or lubricants
• Perfumes or strong fragrances

Always use cleaning products that are confirmed to be compatible with your specific material.

Clothing & Dye Transfer

Avoid prolonged contact with dark-colored clothing or fabrics, especially those made with unstable dyes or poor color fastness.

Dye transfer may occur and can permanently affect the doll’s surface appearance.

We recommend using light-colored clothing made from fabrics with good color stability, especially for long-term contact.

Storage Recommendations

For best long-term preservation:

• Keep the doll away from direct sunlight.
• Avoid prolonged exposure to high temperatures or heat sources.
• Do not store the doll while wet.
• Avoid high humidity environments.
• Avoid long-term compression in unnatural positions.
• Store away from materials that may transfer color or chemicals.

Many of our products include customized options such as:

• Body material
• Body configuration
• Hair style and color
• Appearance details
• Electronic options
• Accessories

Because customized products require preparation before shipment, customers should carefully review all order details before confirming their purchase.

Product Confirmation Before Shipping

For customized orders, we may provide real photos or videos of the finished product before shipment for customer confirmation.

Customers are encouraged to carefully review:

• Overall appearance
• Selected configuration
• Customized details
• Included accessories

Once the customer confirms the product and shipment is arranged, changes may no longer be possible.

Any additional costs caused by customer-requested changes after shipment may be the customer’s responsibility.

We are committed to providing reasonable assistance after purchase.

Our support includes:

• Product usage guidance
• Troubleshooting assistance
• Replacement part support when available

However, due to the handcrafted nature and integrated structure of realistic dolls, some repairs may be limited compared with ordinary consumer products.

Unauthorized Modification

Damage caused by unauthorized modification, disassembly, electrical changes, cutting, drilling, or self-repair attempts may not be covered.

Please contact us before attempting any repair or modification.

Each doll is carefully handcrafted. Before shipment, customized products may be reviewed and confirmed by the customer.

Small variations may naturally occur due to:

• Handmade production processes
• Material characteristics
• Hand-painted details
• Hair implantation methods
• Manufacturing conditions

These variations do not include significant defects, damage, or products that do not match the confirmed order specifications.

Please Note on Specifications
Since each doll is meticulously handcrafted, actual dimensions may slightly vary from the provided specifications. Additionally, upgrading or adding extra custom features will increase the doll’s total weight. The final weight depends entirely on the specific doll size and the number of premium accessories selected.

Lifting & Handling Guide
Dolls weighing over 30 kg (approx. 66 lbs) require significant effort to lift, carry, and maneuver. For dolls weighing around 40 kg (approx. 88 lbs) and above, we strongly advise using a luggage cart or moving dolly for transport. To protect the premium material from tearing or abrasion, please do not drag the doll across the floor or rough surfaces.